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Knowlege Baseについてまとめ記事

someone

14 3月, 2022

Knowlege Managementとは、

顧客のセルフサービス利用率を増加させ、コンテキストに応じたナレッジベースによりエージェントの生産性を高めます。

特徴

Microsoft Word オーサリング
ナレッジデマンドインサイト
フィードバック管理
KCS® v6 検証済み 1

その他特徴

コンテキスト内での作成
ナレッジ収集
ナレッジブロック
分析とダッシュボード
AI Search
グループの所有権
登録
翻訳管理

❏関連アプリケーション

CSM
ITSM
HRSD

❏公式リソース

❏関連テーブル

Service Portal: kb_home

アプリケーションメニュー:Knowledge

Article
Feedback Management
Administration

Homepage

概要

Knowlegeテーブル[kb_knowledge_list.do]で管理されたレコードの一覧。

このブログの記事だけかいとこう

?Task relationshipってなんだ？

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