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ServiceNow-Tokyo2022-働く価値を最大化するための業務改革とServiceNow活用（Denso）

someone

26 11月, 2022

以下ServiceNow World forum 2022の内容

「-働く価値を最大化するための業務改革とServiceNow活用」

の中で個人的に気になったところを抽出

---

社内環境：リモートワークの急増

問題：スキルレベルの差

ゴール策定：

✓ ここで働く人が生産性高く、ストレスなく幸せに仕事をして欲しい

✓ IT活用の重要さが浸透している

✓ そのために上手にITを活用できている

ServiceNowでの活用

タイムスケジュール

ITSM、Knowledge、Portal、障害管理

ツール導入のその先、入れて終わりではない。

問い合わせ管理としてのナレッジベースをフル活用

ナレッジ記事参照をさせるために右に配置すること

ナレッジ化に関する全力ポリシー

ナレッジ化の見える化

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ServiceNow-Tokyo2022-ServiceNowを中心としたマネージドセキュリティサービスの構築　JR東